Firstly, we just wanted to say THANKYOU! - you're shopping with an independent artist and small business. We're a husband and wife team - I'm a full time artist and my wife handles the admin and orders. While this means we'll pack your orders with a hell of a lot of love and attention, we do also have other areas of the business we attend to - so we usually pack orders twice a week. We really appreciate your support!
Thanks for checking out our shipping rates and info. It's pretty boring stuff so we'll keep it short and simple!
We use two couriers. For standard domestic and international shipments, we use the Royal Mail, and for speedier and tracked deliveries, it's DHL. Please note, the delivery times below are from when your order is packed and shipped, not from when the order is placed.
UK Shipping
- 2nd class shipping for sticker and card orders: £3.00 (2-5 working days)
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2nd class shipping for apparel: £4.00 (2-5 working days)
1st class signed shipping: £5.00 (1-3 working days)
DHL 24 Hour Shipping: £9.99 (1 working day)
International Shipping (Europe - please see below)
Items are shipped on an international standard delivery. This is not a tracked service so please bear that in mind when ordering. However it is extremely reliable and has a 99% success rate.
If you would like to upgrade to a tracked delivery service you have the option to do so at the check out. This service is via DHL and is fully trackable and delivery times are usually 1-3 working days from when we pack the order.
Most standard international orders take an average of up to 10-16 working days to be delivered after dispatch. However the Royal Mail does advise that some deliveries can take up to 28 working days, so please bear that in mind when emailing.
International Standard Shipping for stickers: £5.00
International Standard Shipping for anything else: £10.00
International Tracked Service (7-28 working days): £16.00
DHL Express Tracked Shipping (1-3 working days) :
- USA: £20.00
- Canada: £30.00
- Australia & NZ: £30.00
- Europe: £30.00
- Asia: £40.00
- South America: £40.00
European Shipping
Since the new Brexit rules have been in place, shipping to Europe has become a bit more challenging, however here's everything you need to know and expect when ordering.
All orders being received into Europe will be expected to pay some form of TAX if that order exceeds 22 Euros, this can depend on the country. Orders exceeding 150 Euros will also need to pay customs charges on top - if you would like to discuss options please drop me an email. I currently only use Royal Mail and DHL for European shipments. I highly reccomend DHL as they are a lot quicker and more relaible and the paper work for customs in the EU is a lot smoother, however they are more expensive. Royal Mail is proving to still be reliable but please allow up to a month for your parcel to arrive.
Please note that it is the resposibility of the receiver to pay any customs charges. If the parcel is returned back to us due to unpaid charges, your order will be refunded minus shipping costs.
International Standard Shipping (Non Tracked): £11.00 (10-28 working days)
International Tracked Shipping (Tracked): £16.00 (10-28 working days)
International DHL Express Tracked Shipping to Europe: £30.00 (1-3 working days)
Missed Parcels
If you are not in to sign for your parcel, the courier will usually leave a card to let you know you missed it. With the info on the card you'll be able to rearrange a delivery or collect from your local post office or depot. If you fail to collect your parcel, they will return the parcel back to me. On the return of the parcel I will contact you and arrange a redelivery for you.
Returns and Exchanges
If you'd like to return an item, that's no problem. Just drop me an email to let me know within 14 days of receiving it. Then pop it back in the post along with a note to the following address:
Thumbs
42 skylark avenue
Chalkers rise
Peacehaven
East sussex
BN10 8GF
UK
Please remember to include a note inside the package with your full name, order number (if you have it) and a brief explanation whether you'd like an exchange or refund. If you're returning and item for a refund, any free items that were included in your original order must also be returned otherwise this will reflect on the amount you are refunded. Postage prices cannot be refunded unless I made an error with your original order.
Customs and Charges
Please be aware that some countries charge taxes & duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to me. I will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so I recommend you look into any additional costs before you place your order.
Thumbs Ltd cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.
