At the moment we can only offer UK shipping, however we are currently working with a courier service to be able to offer the best and smoothest service possible. So please stay tuned or pop us an email to hello@thumbsdesign.co.uk to register you interest and we can get back to you when interantional shipping is available.
Firstly, we just wanted to say THANKYOU! - you're shopping with an independent artist and small business.
All artwork on the site is created by UK artist Thumbs and all our orders are packed and shipped from our shipping partner in Manchester.
We currently aim to ship orders in 1-4 working days dependiong on the item, so please bear that in mind when placing your order.
Currently we only offer Royal Mail 48 hr tracked service
- Royal Mail 48hr: £2.99
If you'd like to return an item, that's no problem. Just drop us an email to let us know within 14 days of receiving your order. Then pop it back in the post along with a note to the following address:
Returns Dept: Thumbs
Avengers Towers
Road One
Winsford Industrial Estate
Winsford
CW7 3PZPlease remember to include a note inside the package with your full name, order number (if you have it) and a brief explanation of whether you'd like an exchange or refund.
It's fine to try on an item like you would in a store, but please don't wear it too long. If an item is returned to us in an unsuitable condition (worn, damaged, pet hair etc.) or outside of the returns timeframe, Thumbs Ltd won't be able to give you a refund. In the event that the item will be sent back to you, you may be asked to cover the delivery costs. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund.
If you're returning and item for a refund, any free items that were included in your original order must also be returned otherwise this will reflect on the amount you are refunded.
Postage prices cannot be refunded unless there was an error with your original order.
Customs and Charges
Please be aware that some countries charge taxes & duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to us. We will refund the cost of goods minus the shipping and any charges incurred while in transit. In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so we recommend you look into any additional costs before you place your order.
Thumbs Ltd cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.Missed Parcels
If you are not in to sign for your parcel, the courier will usually leave a card to let you know you missed it. With the info on the card you'll be able to rearrange a delivery or collect from your local post office or depot. If you fail to collect your parcel, they will return the parcel back to us. On the return of the parcel we will contact you and arrange a redelivery for you, however this may inccur an additional shipping charge.